Current Openings

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Job Summary

As a Marketing Manager, you will be tasked with lead generation for Main Street’s brands utilizing proven marketing tactics such as direct mail, social media, landing page conversion testing, online advertising, and email marketing to grow the pipeline for various sales teams. You’ll need to know how to drive engagement and keep the lead funnel full…and make sure it looks great doing it. This role will work hand-in-hand with our internal teams to optimize the marketing funnel and create a pipeline for Main Street’s sales force.

Here’s what we’re looking for in a Marketing Manager:

  • Proven marketing plan development & execution- put forth your best portfolio!
  • The ability to listen and ask questions.
  • A demand generation mindset & content ninja—touting our brand & driving leads is what you’ll live & breathe!
  • Innovative and progressive thinking- you’re on top of the latest marketing trends and always looking for creative & results-driven methods.

Job Responsibilities include the following. Other duties may be assigned.

  • Create marketing plans to successfully drive company goals for various product lines and segmented audiences.
  • Lead & optimize top-of-funnel, integrated marketing tactics to drive leads and qualified opportunities for sales.
  • Manage & optimize marketing campaigns.
  • Collaborate with internal teams to develop marketing elements and content that communicate our message effectively.
  • Roll out improvements to campaign elements to increase traffic and lead generation.
  • Define & own marketing KPIs, as well as monitor and evaluate the effectiveness of campaigns.
  • Forecast and present insights to senior management to help the team achieve annual goals.
  • Manage relationships with external lead generation and advertising partners as needed.
  • Optimize the company’s social media profiles and presence with the goal of lead generation.
  • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process.

Job Requirements

  • 3+ years of experience in B2B marketing strategy, lead generation and execution.
  • Proven marketing veteran, with results in direct mail, email, social media management and blogging.
  • You must be analytical and able to extract meaning from data and use this to optimize a team’s approach and a company’s forecast.
  • Self-starter, hungry to put ideas into action.
  • Creative thinker & problem solver – you’re passionate and resourceful enough to operate in a ‘start-up’ environment.
  • Ability to multi-task and work effectively on several projects at any one time, working under pressure and to tight deadlines.

To apply, please contact us with the subject line “Marketing Manager”.

Job Summary

Provides the day-to-day direction and supervision for the print & mail department and its employees, works with other departments to schedule jobs, serves as the company’s primary liaison to the USPS, quotes custom print jobs and mailing projects, leads company-wide efforts related to color management, coordinates maintenance for department’s equipment with the appropriate vendors, and ensures that the quality standards for all products produced are being consistently met.

Job Responsibilities include the following. Other duties may be assigned.

  • Manages the print & mail staff including: work assignments, scheduling and time approvals, directing and reviewing work. Ensures that company, HR, safety, and security policies are being consistently met as they relate to employee practices.
  • Schedules the print & mail jobs in coordination with Marketing and other departments in order to deliver finished product as needed. Watches for capacity issues and reconciles those needs with PTO requests, maintenance time, overtime, etc. Coordinates jobs with other production areas such as Manufacturing to ensure that work product is delivered efficiently.
  • Works with the USPS to solve problems, research questions, track pieces, improve delivery for our customers, etc. Facilitates the relationship between Main Street and the USPS so that we meet the requirements of the DMM and enjoy a productive and healthy relationship with the post office.
  • Provides consultation and quotations for all custom print/mail projects. Receives client expectations, considers the creative goals from Marketing, considers available equipment, foresees postal regulations, and recommends the best way to print, finish, process, and mail a desired piece.
  • Works with all our print-related vendors (Canon, Ricoh, Mueller, FijiFilm, Quadient, Adobe, Fiery, etc.), paper vendors, and internal resources like Marketing to develop and maintain procedures for managing color quality across devices (both offset and digital) and substrates.
  • Monitors the functionality of all print & mail equipment such as printers and finishing equipment. Ensures that preventative maintenance schedules are maintained but also works with department personnel and vendors to detect and repair equipment malfunctions and failures.
  • Monitors and maintains the quality of all work products by ensuring that appropriate Q/C checks are performed by personnel, by reviewing work orders to accurately determine ink, stock, perf, etc., and by checking finished products for print clarity, color accuracy, and conformance to specifications.
  • Operates various prepress software, print and post press equipment to assist in production as necessary to meet project quality and delivery requirements.
  • Elevates the high value of training and development within the department by consistently watching for opportunities to instruct employees on best practices and by performing planned training sessions deemed helpful to the group. Coordinates with outside trainers as necessary to assist in this effort.
  • Keeps daily time, materials usage, and inventory reports and records up to date not only personally but also by training staff on how such records are to be collected and maintained.
  • Performs purchasing and inventory duties as needed to keep the department appropriately stocked and running.
  • Maintains the high degree of care and awareness required to prevent physical injuries.
  • Works with the VP of Manufacturing as needed to ensure that company objectives and strategies are being accomplished including performing other duties and projects as assigned by the VP of Manufacturing.

Job Requirements

  • Bachelor’s degree preferred.
  • Five years’ related work experience or an equivalent combination of education and experience.
  • General knowledge of procedures for order entry, job processing, production capabilities, and costing.
  • Technical knowledge in the areas of offset printing, digital printing, post press, mailroom operations, and postal relations.

To apply, please contact us with the subject line “Print & Mail Supervisor”.

Job Summary

The Client Services Representative (CSR) is expected to handle complex requests and issues in order to provide the most effortless and pleasant customer experience possible. The CSR is expected to build meaningful, trusting relationships with our customers through daily interaction via phone, email and messaging.

Job Responsibilities include the following. Other duties may be assigned.

  • Handle clients professionally and with empathy in order to retain, repair and build relationships with clients.
  • Remain calm and stay cool under pressure.
  • Quickly and effectively assess and resolve challenging situations.
  • Use outstanding communication and client service skills to de-escalate challenging situations.
  • Effectively learn and use the software and available resources to meet the client’s needs.
  • Remain logged in to the queue and respond to emails and messages as assigned and scheduled.
  • Accurately perform data entry such as keying orders and updating client records.
  • Keep promises and finish what you start; follow through with your commitments and complete assignments and projects on time.
  • Demonstrate a high sense of urgency by acting quickly on customer requests and responding promptly to emails, messages, and voicemails.

Job Requirements

  • 2+ years Customer Service experience.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Possess the ability to manage customer expectations, establishing credibility and building rapport with customers.
  • Possess excellent multi-tasking skills, attention to accuracy, and detail.
  • Possess excellent communication skills, both verbal and written.
  • Possess a collaborative “what-ever it takes” attitude and flexible work ethic.

To apply, please contact us with the subject line “Client Services Representative”.

Job Summary

The Human Resource Generalist will handle the daily functions of the Human Resources (HR) department including hiring and interviewing staff, onboarding new hires and enforcing company policies and practices.

Job Responsibilities include the following. Other duties may be assigned.

  • Processes new hire entry into payroll and various benefit vendor websites.
  • Conducts new hire orientation.
  • Maintains human resources information system records and compiles reports from the database.
  • Maintains personnel files in compliance with applicable legal requirements.
  • Assists creating a positive company culture and increasing employee satisfaction and engagement.
  • Maintains compliance with federal, state and local employment and benefits laws and regulations.
  • Scans and maintains employee fingerprints into the security system.
  • Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
  • Conducts or acquires background checks and employee eligibility verifications.
  • Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
  • Attends and participates in employee disciplinary meetings, terminations, and investigations.
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Performs other duties as assigned.

Job Requirements

  • Bachelors degree in Human Resources, Business Administration, or related field required.
  • 3 – 5 years of HR experience, preferably in recruiting.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to maintain a high level of confidentiality.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
  • SHRM-CP preferred.

To apply, please contact us with the subject line “Human Resource Generalist”.

Job Summary

The Client services Supervisor is responsible for managing daily department activities related to employee performance. The Supervisor will be responsible for training, evaluating, counseling, and coaching CSRs. At this level, the Supervisor will be held accountable for ensuring that a positive tone and pace has been set for the team each day. The Supervisor will be responsible for challenging and encouraging the CSRs to consistently deliver SPECTACULAR client service. Lead the team in the RRP model, Reliable, Responsive and Personable.

Job Responsibilities include the following. Other duties may be assigned.

  • Monitor CSR compliance with department and company policies and procedures.
  • Continuously evaluate CSR interactions including phone calls, emails, and messages to ensure quality service is delivered to our customers and conduct ongoing employee counseling to address performance issues.
  • Analyze CSR performance against key metrics and conduct ongoing employee counseling to address performance issues.
  • Create and distribute daily CSR schedule to ensure adequate coverage is maintained throughout the day while delegating tasks and shifting responsibilities as needed.
  • Maintain procedures to develop employee training and actively participate in programs to improve staff performance and engagement to align with business needs.
  • Track progress of CSR training and maintain training records.
  • Make recommendations to management concerning staff and improvement of procedures.
  • Assist with hiring process and performance evaluations.
  • Timecard approval, PTO approval, Payroll reporting.
  • Assist in planning and leading weekly CSR meetings.
  • Manage escalated client calls and effectively resolve client concerns with an upper management partnership, as needed.
  • Maintain authority and manage department in the absence of upper management.
  • Follow through with commitments and complete assignments and projects on time, while anticipating departmental and company needs.

Job Requirements

  • Bachelor’s degree in a related field.
  • Bachelor’s Degree preferred or 5+ years Customer Service experience, preferably in a B2B environment.
  • Previous supervisory experience in Customer Service required.
  • Be reliable, responsive & personable to our clients and the client service group.
  • Possess excellent multi-tasking skills, attention to accuracy, and detail.
  • Demonstrate a high sense of urgency and initiative.
  • Possess a collaborative “what-ever it takes” attitude and flexible work ethic.
  • Possess the ability to relate to others: effectively communicate, delegate, motivate, coach, etc.
  • Possess a passion for customer service with the ability to train and develop others for service.
  • Proficient with Microsoft Word, Excel & Outlook.

To apply, please contact us with the subject line “Client Services Supervisor”.

Job Summary

The Director of eCommerce at Main Street, Inc. will drive the strategy, merchandising and promotion of the company’s eCommerce sites while managing an internal consumer support team that handles 200+ inbound calls per day in addition to back-office functions related to the fulfillment of eCommerce orders. This position will oversee third party agencies supporting email, paid search and affiliate relationships and will be responsible for the functionality, support and optimization of the company’s customer-facing brand and web platforms by collaborating with vendors and other departments within the organization including, IT, Marketing and Executive Leadership.

Job Responsibilities include the following. Other duties may be assigned.

  • Effectively translates business rules, requirements, and customer experience needs into concrete and meaningful business and functional assets in the c-commerce space.
  • Able to develop, maintain and measure process improvements pertaining to both the technology and the consumer support staff related to our direct-to-consumer division.
  • Drive new site features based on strategic priorities, industry experience, customer feedback, and research.
  • Independently generate new product ideas, research and analyze them for feasibility and bottom-line impact, then work with the appropriate teams to implement the ideas.
  • Execute against performance targets in addition to tracking and delivering on key operational metrics (e.g., acquisition, engagement, retention, conversion, return on investment).
  • Implement and manage third-party pay-for-performance affiliate partnerships and agencies.
  • Manage the development and implementation of digital campaigns through internal and digital agencies that meet brand awareness, traffic generation, ROI and conversion objectives.
  • Manage all aspect of digital marketing including SEM, Affiliate, Display Re-Targeting and Acquisition, Display/RTB, Social Advertising (FBX, Social Display) and Email Marketing.
  • Perform the analysis and KPI measurement of our agency and contractor performance in PPC, display, paid social media, affiliate and other web- based marketing programs.
  • Analyze data and deliver reports and summaries in a timely manner with clear-cut communication, including market, economic, competitive, consumer, and shopper insights.
  • Stay up to date on latest technology relevant to eCommerce businesses and implement as appropriate.
  • Expertise and experience with Facebook/Instagram, Twitter, and other social media platforms preferred, as well as other tools and services in the mobile environment.

Job Requirements

  • Bachelor’s degree in a related field.
  • 3+ years of experience in an eCommerce team or strategic marketing leadership role.
  • 7+ years of experience in participating in eCommerce field with experience and a strong understanding of eCommerce/B2C/B2B systems.
  • Confident, self-motivated with strong sense of responsibility, able to use own judgment, take initiative and make day to day decisions.
  • Energetic and hard-working, willing to take a hands-on role and able to multi-task, meet deadlines and work under pressure in a fast-paced environment.
  • A willingness and desire to participate in and lead change.
  • Outstanding problem-solving skills.
  • A continuous-improvement mindset.

To apply, please contact us with the subject line “Director of eCommerce”.

Main Street, Inc. Current Openings