People are the heart of the community banking business – there’s no doubt about it. Tellers and loan officers may deal in account balances and APR, but their real product is facilitating life’s biggest moments.
Like your institution, Main Street keeps people at the core of all that we do. But we also understand the power of numbers and the progress they represent toward our own goals.
As we put 2024 behind us and look forward to the New Year, it’s time to see what the numbers have to say.
A Year in Review – The Numbers Behind Main Street
We’ll start with a significant figure: over 2,000 community banks and credit unions choose Main Street as their check vendor. We’re uplifted by the trust of our partners to the tune of a 98% client retention rate.
But even after a quarter century of service, we know that trust is earned, not given, and we never rest on our laurels. Here’s how we supported our partners in 2024.
Service, Service, Service
The customer service landscape has changed across industries, from chatbots and AI to foreign call centers and phone trees. Too often, businesses treat service as a mere courtesy – something to be outsourced for greater profits or minimized for efficiency. At Main Street, we take a different approach.
We believe that exceptional care should be the cornerstone of every business that values its customers. That’s why we answer your calls or emails quickly and solve your issue the first time around.
Our Client Services Team is made up of human beings exclusively – a rarity among most businesses but especially for check vendors.
Here’s what they accomplished in 2024:
Check Program Support & Community Impact
Twice each year, we release special bank-use item collections – the Financial Services and Holiday Collection. Packed with seasonal designs, celebratory gift envelopes, customized teller receipts, and branded computer checks, these collections brighten each and every bit of business that comes through your doors or drive thru.
In 2024, our special collections and custom check designs saw record engagement from banks and credit unions nationwide. This year, we printed and shipped:
839,000+
Holiday & Drive-Up Envelopes
1.9 Million+
Bank Use Tickets
123,300+
Custom Checks
Meeting Banks & Credit Unions Where They Are
Main Street calls Birmingham, AL, home, but we’re lucky to serve partners as far flung as Alaska, New Mexico, and Maine. While we’re happy to meet for a video call whenever our partners need us, it’s even better to see them in person and meet new folks along the way.
In 2024, we put boots on the ground at the year’s biggest trade shows, mixing and mingling with old partners and new connections. Speaking with you about your check program challenges and needs is always exhilarating.
Cheers to a Spectacular 2024. Join Main Street in 2025!
At Main Street, we’re delighted to put another year in the books, but we know that 2025 holds even more promise for our employees, our partners, and their communities. Thanks for all the conversations, all the simple moments of connection, and for your continued trust.
From our Main Street family to yours, happy holidays and happy New Year! If you enjoyed the service and products you received in 2024, consider leaving us a Google Review.
If you’re not a current Main Street partner and you’re ready to take a check program to the next level, reach out to Main Street on January 1st!
Thanks for the Memories. Let’s Make More in 2025!
The astounding numbers behind Main Street’s 2024 couldn’t have been possible without you. Thank you for the trust you place in us and for the commitment you demonstrate in your community each and every day. If you’re a current Main Street partner, check your mail for an incoming token of our thanks. Happy New Year!